Our Satisfaction Guarantee
A clean you can feel confident booking.
We take pride in providing detailed, thoughtful cleaning and want you to feel confident in the service you're paying for.
That's why we don't simply finish the cleaning and leave. Whenever you're available, we'll walk through your home with you after the cleaning is complete so you can see the results and let us know if anything needs additional attention.
We don't charge your card until you're satisfied with the completed cleaning.
And because we know you may notice something later, our guarantee doesn't end when we walk out the door. You'll still have 24 hours after your cleaning to let us know if something included in your service was missed.
How Our Guarantee Works
We clean your home
Our team completes the cleaning according to the service and scope agreed upon before we begin.
We walk through the finished clean with you
If you're available, we'll invite you to take a look through your home with us before we leave. If you notice something we missed, just point it out and we'll take care of it.
We charge you once you're satisfied
Your card isn't charged until the cleaning is complete and you're satisfied with the work we've performed.
You're still covered for 24 hours
Sometimes you don't notice the little things until later. If you discover something included in your cleaning that was missed, contact us within 24 hours of service.
We'll make it right
If an item included in your agreed-upon cleaning scope was missed or wasn't completed to our standard, we'll return to re-clean the affected area at no additional charge.
What's Covered?
Our Satisfaction Guarantee applies to cleaning tasks included in the service you booked and agreed upon before cleaning began.
Every home is different, which is why we confirm your cleaning scope and final price before we begin. Our guarantee means you can feel confident that we'll stand behind the work we've agreed to perform — even after we've left your home.
A Few Important Details
Our Satisfaction Guarantee is a re-clean guarantee, rather than a refund guarantee.
Requests for re-cleaning must be made within 24 hours of service so we're able to fairly assess and address the concern. The guarantee applies to items included in your original cleaning scope and does not cover areas or services that were excluded, inaccessible, or not part of the booked service.
Some permanent staining, damage, discoloration, wear, mineral buildup, mold, or other conditions may not be fully removable through professional cleaning. We'll always do our best and communicate with you when we encounter something that cleaning alone cannot resolve.
If you're not available for a walkthrough when your cleaning is complete, your 24-hour Satisfaction Guarantee still applies.
We Want You to Love Your Clean Home
We're not interested in simply checking a job off the schedule. We want you to walk into your space and feel the difference.
From the final walkthrough to the following 24 hours, you have an opportunity to make sure we've delivered the cleaning we promised.
If we've missed something we agreed to clean, give us the opportunity to make it right. That's our promise.
Ready for a fresh start?